Frequently Asked Questions

Here you find answers to frequently asked questions.

Create user: How do you create a user in SpotMi?

Click on 'Register' at the top of the page or go to http://www.spotmi.eu/en/auth/register
Fill out the form with basic information about yourself. When you're done, then press 'Create'.
You're now registered as a user. Enjoy your SpotMi experience!

Create user: Who can create a user in SpotMi?

Anyone can create a user in SpotMi.

Business type: What is a Business type?

Business Types represent different areas of business/activity for companies/organizations. A company/organization can have one or many business types.

Business type is one of the search criteria's used in SpotMi. It's used to make it easier finding the company/organization you're looking for.

Business type: What Business types can be selected?

It's possible to select 472 unique business types in SpotMi. The different business types are grouped in 18 different business sector. A business type can belong to one or more business sectors. The business sectors are:

The different combinations of business sector - business type can be found in the drop-down list in the 'SEARCH'.

Language: What does Language stand for?

The languages displayed for a specific company/organization are reflecting the current language skills in the company/organization.

By displaying these current language skills, the company/organization is promoting their ability to do business and provide service in other languages than the official language of the country. Customers with a specific language need hence know what companies/organizations to approach.

There's also a language called 'Easy Swedish'. This is reflecting a company value, rather than a language skill. Any customer who is impacted or who finds this value important, can thereby use this search criteria when looking for or deciding what company/organization to do business with.

Note! This isn't what language skills a company wish to have, but the one they currently have.

Language: What Languages can be selected?

Currently it's possible to select 69 different languages in SpotMi. These represent the official EU languages, the minority languages of Sweden and the languages most commonly used in Sweden. Additionally there's a language called 'Easy Swedish', which is related to the company value rather than the language skill in the company.

The different languages can be found in the drop-down list in the 'SEARCH'. Please contact us, if you don’t find your language in the list. We'll add it as soon as possible. The easiest way to contact us is by sending us an email to info[at]spotmi.eu

Language: What’s the definition of the language ‘Easy Swedish’?

All persons are welcomed and appreciated customers regardless of their cultural background or if they speak Swedish with or wihtout an accent. They can expect equal treatment.

Note! The person is distinctly welcomed rather than only treated as stated by law.

LGBTQ: What does the category ‘LGBTQ’ stand for?

The 'LGBTQ'-values displayed for a specific company/organization are reflecting the knowledge/skill level of their staff, the company values and their dedication to equal treatment.

By displaying these 'LBGTQ'-values, the company/organization is promoting their ability and committment to do business and provide service to persons in the LGBTQ community. Any customer who is impacted or who find these values important, can thereby use these search criteria's when looking for or deciding what company/organization to do business with.

LGBTQ stands for Lesbian, Gay, Bisexual, Transgender and Queer.

LGBTQ: What values can be selected in the category ‘LGTBQ’?

Currently there’re 4 different values to select from in the category ‘LGBTQ’. They can be divided into three different groups:

The values showing the company values and their dedication to equal treatment.
The values displaying the knowledge/skill level within the company/organization in regards to LGTBQ.
The values showing how the company/organization in other ways is supporting the LGBTQ community.

The different values can be found in the drop-down list in the 'SEARCH' or further down here in the 'HELP'-page. Please contact us, if you don’t find a value you need in the list. We'll do our best to accommodate your need as soon as possible. Please also contact us, if you’ve got questions or would like to provide additional input on the descriptions of each value. The easiest way to contact us is by sending us an email to info[at]spotmi.eu

LGBTQ: What’s the definition of 'LGBTQ Certified'?

The company and its staff are LGBTQ certified. They've completed an educational program and are meeting certain basic criteria's.

LGBTQ persons is treated equally and with respect in the same way as everyone else.

LGBTQ: What’s the definition of 'LGB friendly'?

All persons are welcomed and appreciated customers regardless of their sexual orientation. They can expect equal treatment. This also include acceptance of public displays of affection.

LGB stands for Lesbian, Gay and Bisexual.

LGBTQ: What’s the definition of 'T[ransgender] friendly'?

All persons are welcomed and appreciated customers regardless with how they identify with or display their gender identity. They can expect equal treatment. This also include freedom to use any of the bathrooms, regardless if the bathrooms are divided by gender.

LGBTQ: What’s the definition of 'Support of PRIDE'?

The company supports PRIDE and is clearly displaying this during local PRIDE festivals.

Example: The company participates in the PRIDE parade or the company is displaying the PRIDE flag on their premises.

Disability: What does the category ‘Disability’ stand for?

The 'Disability'-values displayed for a specific company/organization are reflecting the current readiness of their products, services and premises, the knowledge/skill level of their staff, the company values and their dedication to equal treatment.

By displaying these 'Disability'-values, the company/organization is promoting their readiness, ability and commitment to do business and provide service to persons with disability. Any customer who is impacted or who find these values important, can thereby use these search criteria's when looking for or deciding what company/organization to do business with.

Disability: What values can be selected in the category ‘Disability’?

Currently there’re 34 different values to select from in the category ‘Disability’. They can be divided into five different groups:

The values displaying the knowledge/skill level within the company/organization of different disabilities.
The values addressing different needs of accessibility.
The values addressing different food restrictions.
The values showing the company values and their dedication to equal treatment.
The values showing how the company/organization in other ways is supporting different areas of disability.

Disability: What’s the definition of 'Accessible text'?

Accessible text is important to people with reading disabilities, color blindness or limited comprehension of the language.

Example: Straight word order. Short sentences. Easy read font. Airy layout. Clear contrast. Colors supporting color blindness.

[Digital] material can digitally be read aloud.

Disability: What’s the definition of 'Cognitive accessibility'?

Premises allowing people with an intellectual disability to find their way without needing assistance. Also helpful for persons with orientation difficulties or who speak another language.

Example: Clear signs (e.g. pictures). Graphics (e.g. adequate contrasts). Placement.

Disability: What’s the definition of 'Easy accessible'?

The premises are accessible to persons with e.g. an injured foot or who has crutches, cane or walker.

Example: Max 2-3 steps. Short distances to walk inside and from public transport. Bathroom on the same floor.

Note! It’s enough if one floor/area is easy accessible (not all of the premises).

Disability: What’s the definition of 'Wheelchair accessible'?

The premises are accessible to persons in a wheelchair without needing assistance.

Example: No thresholds/barriers. Ramp/elevator between different floors. Disability bathroom. Enough space to maneuver a wheelchair.

Note! Standard wheelchair measurments are 1,2x0,8 m.

Disability: What’s the definition of 'Mobility Scooter accessible'?

The premises are accessible to persons in a mobility scooter.

Example: Low thresholds. No barriers. Ramp/elevator between different floors. Disability bathroom. Enough space to maneuver a mobility scooter.

Note! Standard mobility scooter measurments are 1,8x0,8 m.

Disability: What’s the definition of 'Equal treatment - Speech deficiency'?

A person with speech deficiency is treated equally and with respect in the same way as everyone else.

Example: The staff will not interrupt, make fun, frown or show impatience when interacting with this person.

Note! The person is distinctly welcomed, rather than only treated as stated by law.

Disability: What’s the definition of 'Equal treatment - Hearing deficiency'?

A person with hearing deficiency is treated equally and with respect in the same way as everyone else.

Example: The staff will not interrupt, make fun, frown or show impatience when interacting with this person.

Note! The person is distinctly welcomed, rather than only treated as stated by law.

Disability: What’s the definition of 'Guide dog friendly'?

Persons and their guide dogs are welcomed and appreciated customers/guests.

Note! The guide dog is still the responsibility of its owner. It is its owner who provides instructions and directions to the guide dog.

Note! Guide dogs are distinctly welcomed, rather than only accepted as stated by law.

Disability: What’s the definition of 'Attendant friendly'?

Persons and their attendants are welcomed and appreciated customers/guests. The need of an attendant is understood. If applicable, the attendant gets an opportunity to come along for free/at a discount.

Note! Attendants are distinctly welcomed, rather than only accepted as stated by law.

Disability: What’s the definition of 'Epilepsy proficiency'?

The staff has basic knowledge of what epilepsy is.

If a person gets a epileptic seizure, then the staff can be expected to understand what's happening, help the person not come to harm while calling for an ambulance.

Disability: What’s the definition of 'OCD proficiency'?

The staff has basic knowledge of what OCD is. A person with OCD is treated equally and with respect in the same way as everyone else.

OCD stands for Obsessive Compulsive Disorder.

Disability: What’s the definition of 'Parkinson proficieny'?

The staff has basic knowledge of what Parkinson is.

A person with Parkinson is treated equally and with respect in the same way as everyone else.

Note! Please check if the company has other USP which can address other needs, such as accessibility or attendants.

Disability: What’s the definition of 'Autism, Asperger, ADHD proficiency'?

The staff has basic knowledge of what autism, Asperger and ADHD is. A person with autism, Asperger or ADHD is treated equally and with respect in the same way as everyone else.

Disability: What’s the definition of 'Autism, Asperger, ADHD expertise'?

The staff has knowledge of what autism, Asperger and ADHD are and know how to best interact with a person having autism, Asperger or ADHD.

Note! Please check if the company has other USP which can address other needs, such as accessibility or attendants.

Disability: What’s the definition of 'Experience with visually impairment'?

A visually impaired person can easily and safely navigate the premises using a cane or guide dog. The staff have the experience and ability to assist and guide the person.

Information can be digitally read aloud. Or the staff will do so on request.

Disability: What’s the definition of 'Bathrooms'?

There're multiple bathrooms, close to the customer area, which are easy accessible by customers. This is important for people e.g. with bladder or bowel dysfunction or incontinence.

Disability: What’s the definition of 'Environment without loud noise'?

The premises don't have loud noise. This could be helpful e.g. for persons with a hearing deficiency, tendency for migrain, autism.

Example: The sound level is below 65dBA. Short peaks of max 75 dBA are allowed.

Disability: What’s the definition of 'Allergy free premises'?

Premises allowing people with allergy or other hypersensitivity to be there without putting them in harm or danger.

Example: Flowers/plants free of smell, pollen. No strong scents. No contact with furry animals (incl clothes of the staff). Regular cleaning. Controlled ventilation.

Disability: What’s the definition of 'Nut free premises'?

Premises allowing people with high allergy to nuts to be there without putting them in harm or danger.

Example: No packaging of nuts are opened in the premises.

Note! Peanut is not a nut.

Disability: What’s the definition of 'Peanut free premises'?

Premises allowing people with high allergy to peanuts to be there without putting them in harm or danger.

Example: No packaging of peanuts are opened in the premises.

Disability: What’s the definition of 'Gluten free (<20 ppm)'?

There're products which are almost gluten free (<20 ppm). These products are properly marked.

Note! Gluten free products according to the EU legislation is allowed to have up to 20 ppm gluten.

Disability: What’s the definition of 'Gluten free (0 ppm)'?

There're products which are 100% gluten free (0 ppm). These products are marked accordingly.

Note! The utensils used in the food preparation must not have been in contact with gluten.

Disability: What’s the definition of 'Lactose free'?

There're lactose free alternatives. These products are properly marked.

Disability: What’s the definition of 'Egg free'?

There're products which are free from egg. If there're products with egg, then these are properly marked.

Disability: What’s the definition of 'Nut free'?

There're products which are 100% free from nuts. If there're products with nuts, then these are properly marked.

Note! The utensils used in the food preparation must not have been in contact with nuts.

Note! Peanut is not a nut.

Disability: What’s the definition of 'Peanut free'?

There're products which are 100% free from peanuts. If there're products with peanuts, then these are properly marked.

Note! The utensils used in the food preparation must not have been in contact with peanuts.

Note! Peanut is not a nut.

Disability: What’s the definition of 'Vegetarian'?

There're vegetarian alternatives. These products are properly marked.

A vegetarian doesn't eat meat, fish and shell fish.

Disability: What’s the definition of 'Vegan'?

There're vegan alternatives. These products are properly marked.

A vegan doesn't eat meat, fish, shell fish and products originating from animals (e.g. dairy products, egg, gelatin, animal fat).

Note! A vegan may also have a life philosophy where all products originating from animals are avoided.

Disability: What’s the definition of 'Kosher'?

There're products which are kosher. These products are properly marked.

Note! There're specific rules on how kosher food can be prepared.

Disability: What’s the definition of 'Halal'?

There're products which are halal certified. These products are properly marked.

Note! It's mainly meat which is halal certified.

Note! There're specific rules on how halal food can be prepared.

Disability: What’s the definition of 'Support of cancer associations'?

The company donates or gives other kind of support to cancer organization/s.

Disability: What’s the definition of 'Sign language capability'?

At least one of the available staff is able to communicate using sign language (the sign language used in the country of orgin).

Note! The easiest way is if all staff is trained, but the minimum requirement is to have at least one trained person available at all times.

Disability: What’s the definition of 'CPR trained'?

At least one of the available staff is trained and prepared to provide CPR in case of emergency.

Note! The easiest way is if all staff is trained, but the minimum requirement is to have at least one trained person available at all times.

Disability: What’s the definition of 'AED (Automatic defibrillator)'?

There's at least one Automatic Defibrillator around the premises to use in case of emergencies. All staff knows where it is. At least one of the available staff knows how to use it.

Service to Parents: What does the category ‘Service to Parents’ stand for?

The 'Service to Parents'-values displayed for a specific company/organization are reflecting the current readiness of their premises and their willingness to welcome customers or visitors who're attending the premises with children.

By displaying these 'Service to parents'-values, the company/organization is promoting their readiness, ability and commitment to do business and provide service to persons attending with children. Any customer who is impacted or who find these values important, can thereby use these search criteria's when looking for or deciding what company/organization to do business with.

Service to Parents: What values can be selected in the category ‘Service to Parents’?

Currently there’re 11 different values to select from in the category ‘Service to Parents’. They can be divided into three different groups:

The values addressing different needs of accessibility.
The values showing how the company/organization has been taking steps to specifically accommodate children by organizing or supporting the needs of children and their parents.
The values showing how company/organization is welcoming families and children of different age groups.